In this case study, we explore how our innovative approach helped ensure the safety and well-being of Joann, a senior who had recently been discharged from rehab following a fall down her stairs. Joann’s family turned to OneKey to prevent future accidents and provide round-the-clock assistance.
- We took Joann on as she was being released from rehab after falling from her stairs. To prevent another fall, this the family put a large, solid wooden armoire in front of the stairs to block Joann from going up them.
- To the family’s surprise, our virtual caregiver witnessed Joann maneuvering around the armoire and heading up the stairs during one of her first nights home. Our virtual caregiver contacted the family right away and came up with a plan for future times Joann may attempt this.
- Our virtual caregivers knew to watch for her approaching the armoire and alert the family before she could put herself at risk of injury.
- Our virtual caregivers were also able to tell when this client was getting paranoid, as she would repeatedly open and close her doors and frantically check her windows. Any time this happened, our virtual caregiver let the family know so they could go and help calm Joann.
Background:
Joann’s family had placed a large, solid wooden armoire in front of the stairs, believing it would block Joann from accessing them and reduce the risk of another fall. However, our virtual caregivers soon discovered that Joann was attempting to navigate around the armoire during one of her initial nights at home. This unexpected behavior raised concerns about her safety and prompted immediate action from our team.
The Problem:
The primary challenge was to ensure Joann’s safety by preventing her from attempting to climb the stairs on her own, as well as addressing her increasing paranoia, which was manifesting through obsessive door and window checking.
Solution:
OneKey Virtual Care’s solution was multi-faceted, leveraging our motion-activated cameras and virtual caregivers’ expertise:
Real-Time Monitoring:
Our motion-activated cameras continuously monitored Joann’s movements. When she approached the armoire and exhibited signs of attempting to climb the stairs, our virtual caregivers received instant alerts.
Prompt Intervention:
Upon receiving these alerts, our virtual caregiver reached out to Joann’s family immediately. This allowed for timely intervention and the development of a plan to prevent her from accessing the stairs unsupervised.
Addressing Paranoia:
Our virtual caregivers also noticed signs of Joann becoming increasingly paranoid. They identified patterns such as frequent door and window checking, which were indicative of her anxiety. Whenever such behaviors were detected, our virtual caregiver promptly informed the family, enabling them to provide reassurance and support to Joann.
Results:
The implementation of OneKey Virtual Care’s services had a profound impact on Joann’s safety and overall well-being:
Falls Prevented:
Joann’s family was able to proactively prevent her from attempting to climb the stairs, reducing the risk of falls and potential injuries.
Timely Intervention:
The ability to monitor Joann in real-time allowed for immediate responses to potential safety hazards, ensuring her well-being at all times.
Enhanced Care:
By addressing Joann’s increasing paranoia and promptly notifying her family, our virtual caregivers contributed to her emotional stability and comfort.
Peace of Mind:
Joann’s family experienced peace of mind, knowing that their loved one was being monitored and supported by a dedicated team, even when they couldn’t be physically present.
Conclusion:
OneKey Virtual Care’s tailored solution played a crucial role in improving Joann’s quality of life and ensuring her safety during her recovery process. By combining cutting-edge technology with compassionate virtual caregivers, we were able to create a holistic care plan that addressed both physical and emotional aspects of her well-being.