Bill’s Family Stealing

In this case study, we will explore a real-life scenario where our technology and dedicated virtual caregivers made a significant impact on the safety and well-being of an elderly client.

  • A client told us during his onboarding that they had a family member known for stealing medications from him.
  • As a result, the client’s family requested to be notified any time any one entered the client’s home after 8 PM, as this was typically when this particular family member was known to break in.
  • During our first shift, our virtual caregiver noticed that someone had entered the home after 8 PM. We notified the family right away. Shortly after the phone call, the individual exited the premises and never returned on our watch. We learned from the client’s family that the person that had entered the home during that shift was the family member known to steal medication.

Client Background:
Our client, Mr. Smith, had recently signed up for OneKey Virtual Care and mentioned they had concerns about a family member known for stealing medications from him. This family member had become a significant source of stress and anxiety for Mr. Smith and his family. To address this issue, Mr. Smith’s family made a specific request: to be notified immediately if anyone entered his home after 8 PM, as this was the time when the family member typically attempted to break in.

Challenges Faced:
The primary challenge in this case was to ensure Mr. Smith’s safety and well-being by preventing unauthorized entries into his home, especially during the vulnerable hours after 8 PM.

Our Solution:
OneKey Virtual Care implemented a comprehensive solution that combined motion-activated cameras, virtual caregiving services, and real-time notifications. Our team of dedicated virtual caregivers was entrusted with monitoring the live camera feed from Mr. Smith’s home, providing around-the-clock care and vigilance.

The Critical Moment:
During the first shift of monitoring, our vigilant virtual caregiver noticed an unauthorized entry into Mr. Smith’s home after 8 PM. Recognizing the urgency of the situation, the virtual caregiver immediately initiated contact with Mr. Smith’s family, notifying them of the intrusion.

The rapid response and immediate notification to the family had a profound impact. Shortly after receiving our call, the intruder quickly exited Mr. Smith’s premises and never returned during our watch. Subsequent discussions with Mr. Smith’s family confirmed that the individual who had entered the home during that shift was indeed the family member known for stealing medication.

Key Takeaways:
This case study highlights several crucial takeaways:

  1. Enhanced Security: OneKey Virtual Care’s motion-activated camera system, combined with vigilant virtual caregivers, significantly enhanced the security of Mr. Smith’s home. Immediate notification allowed for swift action to prevent harm.
  2. Real-Time Intervention: Our virtual caregivers played a pivotal role in ensuring Mr. Smith’s safety by promptly alerting his family to the intrusion, enabling them to take action.
  3. Peace of Mind: Mr. Smith and his family experienced a newfound sense of security and peace of mind, knowing that they could rely on OneKey Virtual Care to protect their loved one.