Bob’s Fall

In this case study, we present a real-life scenario that highlights the invaluable impact of our virtual caregiving system on the well-being of an elderly client.

  • Our virtual caregiver noted that our client had been acting unusual around 4 am, not following their typical behavior patterns of being asleep in bed at this time.
    • This particular client wanted to respect their family members’ privacy and asked that we not put cameras in their bedroom. This prevented us from seeing a portion of the clients bed and bedroom.
  • During our 6 am wellness check, we saw that the client was not in bed, where he typically would be. Upon reviewing other cameras to identify his location, motion was triggered as we saw the client crawl into the doorway of their room where he knew the camera and virtual caregiver could see him.
  • The virtual caregiver contacted the family right away and was able to get help to the client within 20 minutes instead of potentially hours of the client laying on the floor

Client Details

Our client, an elderly individual living alone, had specific preferences and concerns regarding privacy. They wished to maintain the sanctity of their bedroom and requested that we avoid placing cameras in this area. Despite this limitation, our virtual caregiving system proved to be instrumental in ensuring their safety and well-being.

Case Scenario:

1. Unusual Behavior Detected at 4 am:

Our virtual caregiver was diligently monitoring the client’s home when an unusual pattern of behavior was detected around 4 am. This was a departure from the client’s typical behavior, as they were usually sound asleep in bed at this time. The system’s ability to recognize deviations from established routines allowed us to identify potential issues promptly.

2. Privacy Concerns Addressed:

To respect the client’s privacy preferences, we did not install cameras in their bedroom. While this decision restricted our visibility into a portion of the client’s living space, it demonstrated our commitment to honoring their wishes.

3. Early Detection at 6 am:

During the 6 am wellness check, our virtual caregiver noticed that the client was not in bed, where they would typically be at this hour. Recognizing the urgency of the situation, the caregiver quickly reviewed other camera feeds to determine the client’s location. Motion was triggered as we observed the client crawling into the doorway of their room, a location where they knew the camera and virtual caregiver could see them.

4. Immediate Family Contact and Rapid Response:

Upon detecting the client’s distressing situation, the virtual caregiver acted swiftly. They contacted the client’s family immediately, providing crucial information about the client’s location and condition. This prompt communication allowed the family to arrange assistance for the client within just 20 minutes, preventing potential hours of the client being left unattended on the floor.

Outcome and Impact:

The timely intervention facilitated by OneKey Virtual Care’s motion-activated cameras and virtual caregiver system had a profound impact on the client’s well-being. By recognizing deviations from their normal routine and responding promptly, we were able to ensure the safety of an elderly individual who may have otherwise faced prolonged distress. This case exemplifies the importance of our technology in providing peace of mind to both elderly clients and their families.